Frequently Asked Questions
Everything you need to know about shopping with The Cigar Shop.
What is the standard shipping time for orders?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Are the materials used in your collection sustainable?
The Cigar Shop is committed to ethical fashion. We prioritize high-quality, durable textiles and work with manufacturers who follow sustainable production practices.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.